These Terms & Conditions (“Terms”) govern your access to and use of the TradieFlow website and any related products or services provided by TradieFlow (“we”, “us”, “our”).

By accessing our website, submitting an enquiry, booking a demo, or using our services, you agree to these Terms. If you do not agree, do not use our website or services.

1. About us

TradieFlow
700 Bourke Street, Melbourne Victoria 3008
Phone: 0468 060 007

2. Use of our website

You may use our website for lawful purposes only. You must not:

use the website in any way that breaches any law or regulation interfere with the operation, security, or availability of the website attempt to gain unauthorised access to systems, accounts, or data

upload malicious code or harmful material use the website to send spam, misleading content, or unlawful communications copy, scrape, reproduce, or exploit website content except as permitted by law or with our written consentWe may suspend, restrict, or terminate access to the website if we believe you have breached these Terms.

3. Enquiries, bookings and demos

When you submit an enquiry, request a quote, or book a demo, you agree to provide accurate and complete information.

Submitting an enquiry or booking does not guarantee acceptance, onboarding, service availability, or any particular outcome.

We may contact you by phone, email, or SMS regarding your enquiry, booking, demo, support request, or service-related communications.

4. Services

TradieFlow provides software, automation, communication, lead capture, chatbot, SMS, call handling, review request, and related business services as described on our website or in a separate proposal, order form, or service agreement.

Specific features, inclusions, pricing, implementation timelines, and support levels may be set out separately in your proposal, onboarding documents, subscription terms, or service order.

We may modify, improve, suspend, or discontinue any part of the services from time to time, including features or functionality, where reasonably necessary.

5. Customer responsibilities

If you become a customer, you are responsible for:

providing accurate information and lawful instructions ensuring you have rights and permissions to any data, content, contact lists, phone numbers, or materials you provide to us or use through the service complying with all laws applicable to your business communications, including privacy, spam, telemarketing, and consumer laws maintaining the confidentiality of account credentials reviewing automated communications and workflows before live use where applicable ensuring your own website, policies, consents, and notices are appropriate for your businessYou must not use the services for unlawful, misleading, harassing, deceptive, or abusive conduct.

6. Third-party services and integrations

Our website and services may use or connect with third-party platforms, providers, or integrations. Those third parties may have their own terms, policies, fees, service levels, and availability.

We are not responsible for third-party services, downtime, content, or acts or omissions outside our reasonable control.

7. Fees and payment

If you purchase paid services, you agree to pay the applicable fees set out in your proposal, order form, checkout, or subscription plan.

Unless otherwise stated:

fees are in Australian dollars

fees are payable in advance

recurring fees renew automatically for each billing period unless cancelled in accordance with the applicable plan

you authorise us or our payment processor to charge your nominated payment method

late or failed payments may result in suspension or termination of services

All fees are non-refundable except as required by law or as expressly stated in writing.

Optional free trial clause:
If we offer a free trial, the trial is subject to the terms stated at sign-up. We may change or withdraw a trial offer at any time. At the end of a trial, paid fees may apply unless you cancel before the trial ends, where that billing flow has been clearly disclosed.

8. Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other laws that cannot be excluded.

Where permitted by law, our liability for a breach of a non-excludable guarantee is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

9. Intellectual property

Unless otherwise stated, we own or license all rights, title, and interest in the website, services, branding, software, content, designs, graphics, text, and related materials.

You must not reproduce, modify, distribute, reverse engineer, or create derivative works from our materials except as permitted by law or with our written permission.

You retain ownership of the content and data you provide to us. You grant us a non-exclusive licence to use, host, copy, transmit, and process that content and data as reasonably necessary to provide, maintain, and improve the services and to meet legal obligations.

10. Data and privacy

Our collection, use, and handling of personal information is described in our Privacy Policy.

You acknowledge that you are responsible for ensuring your own collection and use of customer data through the services complies with applicable privacy, spam, telemarketing, and consumer laws.

11. Availability and support

We aim to keep the website and services available, but we do not guarantee uninterrupted, secure, or error-free access.

Scheduled maintenance, outages, third-party failures, network issues, or events outside our control may affect availability.

12. No guaranteed results

Unless we expressly agree otherwise in writing, we do not guarantee any particular business result, including lead volume, call answer rates, conversion rates, revenue, review numbers, SEO performance, or job bookings.

Any case studies, examples, or estimates are illustrative only and will vary depending on your business, market, implementation, and use of the services.

13. Warranties and disclaimers

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis.

We do not warrant that the website or services will be uninterrupted, error-free, suitable for every purpose, or free from all vulnerabilities.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business opportunity, data, goodwill, or anticipated savings.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the website or services is limited to the amount you paid us for the relevant services in the 3 months before the event giving rise to the claim, or, if no amount was paid, AUD $100.

This clause does not apply to liability that cannot be excluded or limited by law.

15. Indemnity

You agree to indemnify us against claims, losses, liabilities, damages, costs, and expenses arising from:

your misuse of the website or services

your breach of these Terms

your breach of any law or the rights of a third party

content, data, contact lists, instructions, or materials you provide or use through the services

to the extent caused by your acts or omissions.

16. Suspension and termination

We may suspend or terminate access to the website or services if:

you breach these Terms

payment is overdue

required by law

necessary to protect our systems, users, reputation, or legal position

You may stop using the website at any time. Termination does not affect rights or obligations accrued before termination.

17. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on our website with the revised effective date. Continued use of the website or services after an update constitutes acceptance of the revised Terms.

18. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

19. Contact us

TradieFlow
700 Bourke Street, Melbourne Victoria 3008
Phone: 0468 060 007